Policies

You will be required to read and accept the following policies to become a client of Lehma Massage & Wellness.

No-Show/Cancellation Policy

Your health and the health of all of our clients matters to us. To ensure that all of our clients are treated fairly and are able to receive treatment in a timely manner, Lehma Massage and Wellness requires that you provide at least 24-hours notice if you need to reschedule or cancel your appointment. Presenting more than 15 minutes late is considered a no-show and you will not be seen. No-show appointment fees will not be direct billed. You are welcome to submit the invoice to your insurance provider. 

I acknowledge that I have received and understand Lehma Massage and Wellness’ cancellation and rescheduling policy and agree that I will be responsible for paying the full cost of treatment that was scheduled in the event that I fail to provide at least 24-hours notice before changing or canceling my appointment. The only exception to this policy is at the discretion of Lehma Massage & Wellness.

Consent

The information I provide is accurate to the best of my knowledge and I freely give my permission and consent for Lehma Massage and Wellness to conduct this treatment. I agree to inform the therapist of any experience of pain or discomfort during the session. I understand this does not deter me from seeking further medical treatment for medical conditions, this service is intended to help only, and not be a diagnosis of any condition. 

I agree to update the massage therapist in regard to changes to my health and understand that there shall be no liability on the therapist's part should I fail to do so. Any change in health may require you to fill out a new intake form. 

Payment

All services must be paid in full prior to or directly after the service has been completed. Lehma Massage and Wellness offers direct billing services to insurance providers.* 

*Exception: Green Shield

Conduct

I understand that no inappropriate comments or conduct of any kind will be tolerated. Any indication of such behavior will automatically end the session and you will be required to leave the premises.

Contact Information

To change or cancel an existing appointment, please contact us at lehmamassage@gmail.com or 403-352-1544 or reschedule your appointment online. Thank you for your consideration and understanding. 

If you have any questions or concerns in regards to this policy, please do not hesitate to reach out via the contact us tab